TVR Policies

The following general and rental policies have evolved over the years of managing our company in response to rental issues and TVR’s need for efficient operations. Ultimately our rental policies are in place to ensure what we hope to be a harmonious balance between valued guests, property owners and the community of Vancouver Island.

General Policies

Check-In and Check-Out

Check-in is 4:00 pm. Keys are to be picked up at the house you are staying at.

Check-out is 11:00 am. Keys are to be left at the house.

Vacationing with Respect

We hope you enjoy the properties we manage, and we ask that you treat the accommodation with dignity at all times. Please respect our local culture, wildlife and residents. Be mindful of our local bylaws, speed limits and conservation of our resources. Thank you for vacationing with respect!

Amenities

Bed & Bath Linens

All properties are fully equipped with good quality bed linens and bath towels, hand towels, facecloths and bathtub and shower mats.

Kitchen

Our properties are self-contained and have kitchens equipped with cookware, glassware, flatware and utensils, coffee maker, microwave and toaster. Most properties have propane BBQs, and propane is provided.
Dishclothes and dishtowels are provided as are paper towels, dish soap, dish washer detergent, and a starter supply of laundry detergent.
A starter supply of coffee (regular & decaf), tea, sugar and whitener are included with each rental.

Bathroom

A starter supply of Nourish Spa Line soap, toilet paper and Kleenex.

Payment

We accept payment by e-transfer directly to us or credit card if the booking is done through Airbnb or VRBO.

Rental Policies

Limitation of Liability

TVR acts as a rental agent only in respect of the accommodation provided. TVR is not the owner or occupier of the accommodation. TVR will make every effort to ensure that the accommodation is provided as described for the time reserved, or to provide alternate equivalent accommodation. changes of ownership, termination of management services, changes in the law, or seizure or other loss of the accommodation property. TVR assumes no responsibility or liability for injury, loss or damage arising out of the use or occupation of the accommodation.

Noise

Quiet Time is 10:00 pm through 8:00 am. Please respect the quiet enjoyment of your neighbours!

Excessive Wear and Tear

The person making and paying for the rental of accommodation is financially responsible for the cost of repairs arising from any damage beyond normal wear and tear including but not limited to carpet/floor stains, interior wall damage, appliance repairs arising from improper use, window and window covering damage, permanent linen stains, dry cleaning costs associated with stains, breakage, theft, and any other damage noted on departure incurred, sustained or brought by any person occupying or using the accommodation.

Keys

You are required to leave all keys at the property once you have checked out.

Pets

Pets are welcome at pet-friendly designated accommodations as indicated on our website.

Smoking

For your health and enjoyment, all accommodations are non-smoking. A $200 + 5% GST Smoking Fine will be charged to your credit card if you smoke inside the accommodation. You may smoke outside the accommodation but are responsible for picking up and disposing of your cigarette butts.

Permitted Occupants

Each accommodation has a maximum number of permitted guests, depending on the number of sleeping units, as indicated on our website. Tents, campers or trailers are not permitted. If you arrive with more than the permitted number of guests, or have more than the permitted number of guests at the accommodation at any time, TVR reserves the right to cancel your reservation and the cost of your accommodation rental will be forfeited.

Parking

Our website indicates the number of vehicles that may park at each of the accommodations. If your group has more vehicles than what the property can accommodate, you are responsible for locating additional public parking space.

Hot Tub

If you are staying at an accommodation that has a hot tub, you agree to read and abide by The 10 Hot Tub Commandments provided in the accommodation. The hot tub is checked on your arrival day and your departure day. If the hot tub is required to be drained during your stay or on your departure day due to mis-use, or for any reason whereby TVR feels the cleanliness of the hot tub is not up to standard for its next check-in, you will be charged $150 + 5% GST to drain, clean and refill the hot tub. Further, you are financially responsible for any damage to the hot tub including repair and/or damaged or missing parts due to misuse as set out in The 10 Hot Tub Commandments.

Lost & Found

TVR is not responsible for any personal items left behind on departure and will hold items for 2 weeks after departure. Items left behind will be upon request, and at the expense of the guest returned by courier.

Acceptance of Rental Terms

By proceeding with a rental of accommodation provided by TVR in its capacity as a rental agent, you are acknowledging that you have read, understood and accept the rental policies, that you agree to pay the accommodation costs and associated fees, and you agree to the limitation of TVR’s liability.